Returns Policy

Applies to all purchases made via www.newcastlebanners.co.uk

At Newcastle Banners, we take pride in the quality of our print and service. However, as all our products are custom-made, returns are handled under specific conditions. Please review the following carefully before making a request.

1. What Qualifies for a Return?

We only accept returns under the following circumstances:

Clear print issues, such as smudges, misalignments, or production defects
Incorrect sizing or product type that does not match your confirmed order
Missing finishing elements (e.g. hems, pole pockets, or metal eyelets)

How to Report a Problem:

To report an issue:

Email support@newcastlebanners.co.uk within 24 hours of receiving your order
Include your order number in the subject line
Attach clear photos taken from around 2 metres away showing the problem

📌 We cannot process returns without visual proof. Each return must be reviewed and authorised by our team before moving forward.

2. Damaged Parcels at Delivery

If your order arrives with damaged outer packaging, we strongly advise that you refuse the delivery.

Accepting visibly damaged goods implies acceptance of the condition in which they were delivered and may void your right to request a return for physical damage.

3. Return Shipping Responsibilities

If your return is approved:

You are responsible for the cost of return shipping
We recommend using a tracked courier for safe return
We cannot be held liable for packages lost or damaged in transit

Please note: Initial shipping charges are non-refundable, unless the issue is confirmed to be a production or fulfilment error on our part.

4. What Can’t Be Returned

The following items are non-returnable:

Orders reported more than 24 hours after delivery
Products with approved artwork that includes spelling, layout, or design errors
Delays caused by courier services
Colour variation within 10–15% tolerance range
Items returned due to subjective dissatisfaction (e.g., size looks smaller than expected)
Banners with no manufacturing defect

We reserve the right to refuse returns that do not meet the conditions above.

5. What Happens After the Return?

Once we receive your returned item and complete our inspection:

If a fault is verified, we’ll offer either a replacement or a full/partial refund based on the issue
If the product is found to be without fault, it will be returned to you, and no refund or replacement will be offered

6. Need Help?

For return-related support, feel free to contact our team:
📧 support@newcastlebanners.co.uk
📞 [Insert customer support number here]

We aim to respond to all enquiries within 1 working day.

Note: For additional details on refunds, cancellations, or delivery, please refer to our Refund Policy, Terms & Conditions, and Shipping Information pages.