Privacy Policy

Effective Date: 17 July 2023
Last Reviewed: 14 July 2024

At Newcastle Banners, your privacy matters. This policy explains how we handle your personal information when you browse or interact with www.newcastlebanners.co.uk (“our website”), and outlines your rights under the UK General Data Protection Regulation (UK GDPR).

This statement applies exclusively to information collected via our website.

1. The Information We Collect

We may collect personal data you choose to share with us, including:

Full name
Email address
Phone number
Billing and shipping addresses
Order history and communication records
Payment details (handled securely via third-party processors — we never store your card information)

We may also gather technical data through cookies and analytics tools (see Section 6).

2. How We Use Your Information

We use your data to provide and improve our services. This may include:

Processing orders and handling deliveries
Responding to enquiries or support requests
Sending updates regarding your orders or account
Issuing digital invoices and receipts
Sending marketing content — only if you’ve opted in

Your personal information is never sold or rented. We may, when necessary, share it with trusted partners like payment gateways and courier services to complete your order or request.

3. Your Data Rights

In line with the UK GDPR, you are entitled to:

Request access to the data we hold about you
Ask us to update or correct your details
Request erasure of your data (“right to be forgotten”)
Limit or object to specific types of data processing
Receive your personal data in a portable format (e.g. CSV)

To submit a request, please email support@newcastlebanners.co.uk. We aim to respond within 30 days of receiving your enquiry.

4. Keeping Your Data Secure

We take data protection seriously. Our safeguards include:

Secure website encryption using TLS 1.2 (HTTPS)
Encrypted storage using AES 256-bit technology
Payment processing through PCI-DSS compliant providers
Access control, ensuring only authorised staff can view customer data
Regular offsite backups for added protection

While no system can guarantee 100% protection, we’ll notify you immediately should any data breach occur, in accordance with GDPR requirements.

5. Placing Orders & Account Registration

When you place an order or create an account, we collect the data required to:

Process and confirm your purchase
Communicate with you if any issues arise
Meet legal and financial recordkeeping obligations

Your information will not be used for any unrelated purpose.

6. Use of Cookies & Tracking

Our site uses cookies and tracking tools to:

Remember your preferences between visits
Monitor site traffic and visitor behaviour (anonymously)
Enhance your experience on the site
Enable secure logins and checkout functionality

We do not use cookies to collect personal identifiers. By using this website, you consent to our use of cookies, as detailed in our Cookie Policy. You can disable cookies in your browser, but it may impact functionality.

7. External Website Links

We occasionally link to third-party sites for convenience. Please note:
We are not responsible for their privacy practices. We encourage you to review the privacy policies of those websites if you choose to visit them.

8. Newsletters & Promotional Emails

If you opt in to receive marketing from us, we may send occasional emails with:

Exclusive offers
Product updates
Company news

You can unsubscribe at any time via the link in the email or by contacting support@newcastlebanners.co.uk.

9. Our GDPR Commitments

To remain compliant with UK GDPR, we have implemented:

Data Processing Agreements (DPAs) with service providers
Consent-based data collection and marketing practices
User-accessible options for data updates, exports, or deletion
A breach response plan and clear notification procedures

10. Policy Changes

We may update this Privacy Policy as necessary. All revisions will be published on this page, with the date clearly noted at the top. Continued use of the site after updates implies agreement with the latest version.